|If you can find a better price for a complete system similar to Xtreme, we will better it by 10%|
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What our customers are saying...
My husband and I make sailing videos for youtube and we just made one specifically about our Badboy antenna. Thought you might like to check it out. It's called Talking About My Badboy - WiFi By Sailing Emerald Steel. Hope it brings you some more business. Thanks.
- Julius and Suzie Hanak, Cruising
We took along your newest Xtreme N / Unleashed N with us on a recent charter trip starting in Gocek, Turkey. We hoisted the antenna up the mast. Wow, were we impressed. We had internet at every place we stopped at, including bays where the closest marina was over two miles away. We even connected at speeds that I thought were not possible - see attached pic! Your Bad Boy is bad!
- Dave and the crew, s/v Casa Bianca, Beneteau Oceanis 40, Gocek, Turkey
I am 100% satisfied with your service. I have to admit I was a little aggregated that you guys were shut down for a month but being in business for over 30 years, I understand that you guys were setting up a new warehouse and distribution center so all is good. I have recommended your systems at the marina I live at and to anyone who has a boat or lives on the water and will continue to put the good word out about your company until I'm no longer here on this earth. I have been with you guys for over 3 years and have always had excellent service with you. If you ever need me to give someone a reference as to your systems or service have them email me. Thank you for your great service and products.
- Travis, Satsuma, Florida
Technical support service was very effective, congenial, and efficient, and I am grateful for this valuable service.
- Phil, Houston, Texas
As always you are great. I am most satisfied with your product and support.
- Carlos, s/v Mirelos
We have always found the Bitstorm team provide excellent support. They are very patient with people like us that are not very electronically proficient. They explain things clearly and never seem in a rush. They always answer the calls, we have never been put on hold, they respond promptly to emails. We really like your product and appreciate the support. Well done!
- Jeannie, s/v Meridian Passage
Your support is outstanding. Mike has help me twice, and both times he guided me through the process quickly and professionally. I recommend your products to all our boating friends.
- Dave, s/v Alegria, San Marcos, Texas
Every time I have made a support request I have received prompt and informative responses. I am very impressed with the support service that Bitstorm provides.
- Henry, Out cruising
Thank you very much for the informative response. I since found out there was an island issue with internet so we're back up and running just fine. I've sent a few boaters your way for your services!
- Diane, Ayr, Ontario, Canada
yes you guys are awesome! thanks for getting back to me so fast and on a Saturday! I really wanted to get it configured this morning for my trip this weekend so thanks so much!!
- Dustin, Out cruising
Everything went well and the service was good, thanks.
- Lars, Out cruising
Support was courteous, patient, professional and effective.
- Mike, Fernandina Beach, Florida
The support contact is EXCELLENT! Very fast to send me an email with the solution! Thank you very much!!!
- Magdalena, Out cruising
I am very satisfied with the help I received from your support team today. They was very patient, and got me up and running in no time. Thanks!
- Capt Corey, m/y Janice Marie
Excellent product, excellent support. Keep up the good work.
- Gaye & Wayne, Ft Lauderdale, Florida
Great and friendly service.
- Doug, Whitby, Ontario, Canada
I had a failure of my Xtreme just two weeks after successful installation and normal functioning. I am currently sailing in the Bahamas and purchased the Xtreme this winter just for this trip. I contacted your support team by e-mail and they were quite methodical about taking me thru the necessary troubleshooting steps. When this did not solve the problem, they arranged to call me at a pre-arranged time (of my choosing) and Mike explained what was needed and efficiently talked me thru the reset steps (on the Xtreme unit) to get it functioning. I am sending you this feedback thru a wi-fi connection using the Xtreme, so if you receive it, it confirms that your support team was successful! Hats off to Bitstorm for an excellent product and even better customer service.
- Jonathan, s/v Egret, Bahamas
I want to thank you at Bitstorm for the support, even 3 years after I bought the product! With a little guidance we are up and running again using your great product, the Xtreme. Thanks again!
- Leif, Spruce Grove, Alberta, Canada
Great support. I am not good with computers, your tech walked me thru the problem, with patients. All working fine now.
- David, Out cruising
Thank you for the telephone support in setting up our new Xtreme and Unleashed products on our sailboat. The telephone support was outstanding. When time allows we may forward some suggestions for improvement on the written instructions.
- Charlene, Out cruising
Prior to retirement I managed a technical service department at a high technology Fortune 200 company. I've had many an experience with vendors both in business and consumer settings that were less than satisfactory. Most times I find myself suggesting how things or people could be improved. Although we would like all our products to work 100% of the time...they don't. I would tell my customers the best measure of a company is how well they treat you when things don't work. By that yardstick Bitstorm is a great company and Mike is a superstar. Mike has helped me on three occasions. Most important all ended in successfully resolving each issue. What made the journey delightful was Mike's patient, professional, knowledgeable, and casual manner. He is very easy to talk to and offer's an optimistic view that no matter how complicated the issue seems to be I'm here to help you through it... at your level... so you understand how we will solve it. A "geek" Mike is but his power comes from his ability to communicate with the rest of us... and make us feel like part of the solution. That is a real technical service genius! He solve problems, promotes Bitstorm and is your friend... the best customer "triple threat" you can hope for. Do not let this guy go! How can you improve? I would suggest having Mike author some "white papers" that describe some low-intermediate-advance techniques that support his advice for future reference. The value here is it takes the "memory" issue out of working with Mike. When the phone "hangs up" it's tough to remember what we talked about. You have a good product, not "fool proof", with great support... equals success! I am with you as you improve, take us with you, and continue to value Mike as he is one or your best assets. I know I have sold many of your systems and will be glad to continue as you support me.
- Bill, s/v Catmandu
(Their support) was a great help and patient while they walked me through my problem. The system is up and running and works great.
- Keith, Out cruising
2 weeks in the Grenadines
We took the BAD BOY Xtreme with us on a recent charter to the Grenadines in the Caribbean in Jan '10. Since we were only going a short time, we mounted it up as high as we could on the bimini frame and put a 12V plug on the cable.
Were we impressed. Worked great! Connected almost everywhere (except for Chatham Bay - not a hotspot to be found). Even connected 4.5nm (5 miles, 8 km) away while we were in the Tobago Cays all the way to Clifton on Union Island. BAD BOY rocks!
- Stu and the crew on s/v Yabajaba, Jeanneau 45
From Practical Sailor, March 2011 issue: Big Bitstorm Fans
|Reader Tom Wadlow gives the Bitstorm Wi-Fi booster two thumbs up after using it successfully aboard his Able Apogee 50, cruising throughout Europe.|
As cruisers, we appreciate Practical Sailor’s efforts to keep us informed regarding Wi-Fi developments. Based on your articles, we decided to install a masthead receiver this past spring to replace the USB antenna we had been hoisting 15 feet into the rigging to help receive signals. We chose the Bitstorm Badboy Xtreme/Unleashed combination. (PS named the Bitstorm Bad Boy Xtreme the Budget Buy in the April 2010 report.)
It is reasonably priced and easy to install with the possible exception of the wire running up the mast. Electrically, all that was required was plugging in the small masthead unit into the Cat-5 cable (Bitstorm furnished) that we had led up the mast, plugging in the small Unleashed unit we put in a hanging locker, and applying 12 volts to the junction box that connected the Cat-5 cable at the mast step. Very basic.
We were in Scotland when we installed the system, and when we logged onto the Unleashed, we saw several dozen signals but not the marina’s system, which had been strong enough to receive without an antenna. Very strange. A call to the helpful Bitstorm representative in Canada quickly solved the problem. Much of the world uses two more channels than the U.S. and Canada, and the marina was using one of the two other channels, which we were able to easily open up with the rep’s help.
For the rest of the season, we experienced greatly improved reception. Through six countries and 2,500 miles, it became the exception when we could not find a usable signal. We also had the benefit of being able to log multiple laptops onto the Unleashed and even a guest’s iPhone. The laptops could also “see” each other and share data.
- Tom Wadlow, Joyant, Able Apogee 50
Thank you for the opportunity to provide feedback on my experience with Bitstorm Support. Prior to retirement I managed a technical service department at a high technology Fortune 200 company. I've had many an experience with vendors both in business and consumer settings that were less than satisfactory. Most times I find myself suggesting how things or people could be improved. Although we would like all our products to work 100% of the time... they don't. I would tell my customers the best measure of a company is how well they treat you when things don't work. By that yardstick Bitstorm is a great company and Mike is a superstar. Mike has helped me on three occasions. Most important all ended in successfully resolving each issue. What made the journey delightful was Mike's patient, professional, knowledgeable, and casual manner. He is very easy to talk to and offer's an optimistic view that no matter how complicated the issue seems to be I'm here to help you through it... at your level... so you understand how we will solve it. A "geek" Mike is but his power comes from his ability to communicate with the rest of us... and make us feel like part of the solution. That is a real technical service genius!! He solve problems, promotes Bitstorm and is your friend...the best customer "triple threat" you can hope for. Do not let this guy go!
How can you improve? I would suggest having Mike author some "white papers" that describe some low-intermideate-advance techniques that support his advice for future reference. The value here is it takes the "memory" issue out of working with Mike. When the phone "hangs up" it's tough to remember what we talked about.
You have a good product, not "fool proof", with great support...equals success! I am with you as you improve, take us with you, and continue to value Mike as he is one or your best assets. I know I have sold many of your systems and will be glad to continue as you support me.
- Bill, s/v Catmandu, Cruising
We installed your product and it works flawlessly. Very well engineered product.
- Frank, South Carolina
I just purchased an xtreme     it works great     further than The *****
(Ed: name removed)     oh ya delivery was punctual     thanks
- Dean, Cruising
Sorry for the 'operator error' on my part that caused you to send this replacement even though my original unit was working flawlessly. It is now installed on my 42' sailcat and working great.
- Chris, Florida
You guys are a delight to do business with and I'll be back any time I need something you sell! Your products are simply superb and your support is the best I know of. It is sooooo fantastic to get a real person on the phone that is technically capable and willing to help a novice like me work through my own mistakes so graciously. Thanks for what y'all do and I hope we're able to bring you a lot of customers when people see just how great this Bad Boy works!
- Chris, Out cruising
...we are picking up over 60 access points.
- Kerry, South Beach Harbor, San Francisco
My friend and neighbor here in San Diego, Dan, has strongly endorsed your products. I too am impressed.
- Daniel, San Diego
Thanks so much! And thanks so much for your help with the Badboy. You've been great to assist with the issues we've had recently, and are always so responsive. The Badboy is working great now. We've not had any more issues since we spoke. I really appreciate your assistance.
- Suzanne, Martha's Vineyard
Wow! Were we amazed. After finally accepting the idea of not needing any software loaded, everything just worked. Without even having accessed the BAD BOY, it had already found a hotspot and was already connected! Incredible!
- Chuck, San Diego
Our antenna is picking up lots of wifi signals and often allows us onto an unsecure signal.
- David, Out cruising
We received our Bad Boy and installed it up the mast yesterday. We are receiving a good signal and it appears to be working well. I had internet last night! Thank you again for your assistance!
- Malcolm, Cruising the US east coast
We purchased a Bad boy Xtreme/Unleashed system from your company while in Prince Rupert B.C. in late April of this year, We have been using it as we cruise down the BC coast with no problems.
- Merv, Cruising British Columbia
I have attached some photos of the installation I did this Spring. Thanks again for a great product and phenomenal after sales support!
- John, Out cruising
You are wizards! I followed your instructions and a faulty power switch was indeed the problem. When installing the system, I used an unused switch on the electrical panel to supply the 12 volts. It indeed was arcing and now I have another switch in the line and the two units have been working properly. Thank you very much for your help!
- Jack, Cruising in France
It's been a little over a year since we installed your product and we're still thrilled. As I type this I'm connected to wifi from our boat s/v Toucan Dream in the harbor outside George Town, Bahamas. People are in awe of your system and we're glad to say we've helped sell quite a few to friends. One piece of advice I'd give is to include in your instructions details about connecting the unit to a router. I've been running it incorrectly for most of the last year by not configuring the router as a bridge. So when I'd power off and then turn on the router before the Bad Boy would cause it hang up and need to be unplugged from my router and then turned back on and then plugged into the router. I finally got time to peruse through your FAQ's and found I need to set the router to act as a bridge or plug it into a lan port. I did and Voila! Problem solved! Of course I'm sure I could have called and gotten this advice too from your superb support person but it really wasn't a big problem and would be very nice if you'd include "directions for dummies like me" on this with your instructions as more and more cruisers are setting it up with a router for multiple onboard devices such as iPads, smart phones, laptops.
Looks like you're expanding and we're glad we played a small role in getting a few friends to buy from you. Also, we hear great feed back from all that bought your product on our recommendation so please keep up the great work!
- Christon, George Town, Bahamas
Wanted to let you know I have got us sorted with our new equipment purchased from you. Thank you so much for all the help you have given us. Couldn't have done it without you.
- Kathleen, New Zealand
Just wanted to say I upgraded the BB Xtreme (ver 4) and finalized the BB Unleashed in the boat and everything went smoothly.. Couldn't be easier.. Thank you for a great product!
- Richard, Arizona, USA